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Customer Satisfaction/Tracking
Evaluation of the purchase, satisfaction
with and marketing of brands of surgical products
and equipment;
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300
x 15 minute telephone interviews with Orthopaedic
Consultants, nurses and hospital administrative
staff.
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Interviews across Germany, Spain and France
Explanation into the reasons for attending,
and satisfaction with IT exhibitions;
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150
x 12 minute interviews with attendees, 150 x seven
minute interviews with non-attendees and 400 short
screeners
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Interviews conducted with IT Directors, Managers,
Technical and Communications staff
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Based in UK
An assessment of the methods used, and
satisfaction with a leading financial organisation’s
interaction with opinion-leaders;
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225
x 30 minute telephone interviews
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MPs,
Community Leaders and the Media
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Interviews
distributed across Scotland, Northern England and
Northern Ireland
An assessment of the use of, and satisfaction
with a minerals information and advisory service;
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215
x 15 minute interviews
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Geologists, Analysts and Strategic Directors within
the public sector, industry and academia
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Worldwide
Member satisfaction surveys;
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Extensive programme
of qualitative interviews, followed by a postal
survey of BALPA (British Airline Pilots’ Association)
members
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Postal survey of FTA
(Freight Transport Association) members
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Telephone survey of
members of Home House, an exclusive, private club
To assess methods of promoting energy
efficient technologies;
To evaluate the success of road shows
and seminars on energy efficient and renewable technologies;
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250 x 25 minute
telephone interviews
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Delegates drawn
from Equipment Manufacturers, Local Authorities,
Architects and Environmental Consultants
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Interviews across
the UK
To investigate the requirements from
and satisfaction with Investor Exhibitions;
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30 x 25 minute telephone
interviews
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Target respondents
were Senior Management amongst visitors to, and
exhibitors at financial and technical shows
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Across the UK only
Satisfaction with financial news and
assessment of interest in proposed new services;
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700 x 25 minute telephone
interviews
Range of functions within financial institutions,
including heads of dealing rooms, corporate treasury,
dealers and traders
UK, Europe, USA and the Far East
Investigation into the role and future
of outsourced service management;
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450 x 15-20 minute
telephone interviews, carried out in three waves
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CEOs and Board Directors
of customer facing organisations
UK
An examination of awareness,
use, satisfaction with and perceptions of UK express
parcel carriers;
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300
x 20 minute CATI interviews in each of three waves
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The
person responsible for selection of UK express parcel
carriers
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Third
wave of a UK annual study amongst heavy users of
express parcel carriers
To examine satisfaction with the outsourced
PC support arrangements for a major, multinational,
Agro-Chemical Organisation;
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700 x 15-20 minute
telephone interviews carried out in 2 waves
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Respondents were employees
of all levels
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Interviews were conducted
in English, French, German and Italian
Evaluation of the image and satisfaction
with Electronic Design Automation companies;
Annual study of satisfaction with computer
hardware;
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